Terms & Conditions
All Customers are responsible for checking that the any journey details forwarded to Diamond Executive Travel ( Bridgend ) Limited are correct.
All Customers will manually receive a ‘Journey Details’ email or text message when the journey has been assigned to a driver which will contain the pick up instructions and the driver’s telephone number.
Diamond Executive travel ( Bridgend ) Limited does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to add one extra hour to all journey times to allow for any unpredicted delays en route to any U.K airport. We also advise customers to plan to arrive at their selected airport three hours prior to any flight departure time.
Diamond Executive Travel ( Bridgend ) Limited will not take responsibility for any passengers missing their flight if three hours check in time was not allowed. You are free of course to arrange to get to the airport for a time of less than three hours prior to flight departure, however Diamond Executive Travel ( Bridgend )Limited accepts no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking to cover for any unforeseen circumstances.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
If your flight has any serious delays please inform us or the driver as soon as possible. Although Diamond Executive Travel ( Bridgend) Limited monitor all incoming flights, it is still the customers responsibility to keep us informed should any flights be delayed or diverted.
Diamond Executive Travel ( Bridgend ) Limited use their own transport wherever possible but do use third party companies where appropriate.
Prices are calculated manually with the distance, time of travel and amount of passengers travelling taken into consideration.
We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
We do not charge for the 1st hour’s waiting time after a flight has landed. Waiting time charges start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro Rata’. Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time.
Bridge Tolls are always included in the cost of any journey.
Blue Badge Holders
If Customers are eligible for a blue badge, we encourage those customers to bring their blue badge with them on their journey. This may enable the driver to park closer to the entrance doors of an airport terminal, making it easier for the customer to continue on with their journey.
Any amendment must be made via an email or text message to us to which you will receive an email or text confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through Diamond Executive Travel ( Bridgend ) Limited via their website, telephone, e-mail or text service and not directly with your driver. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly.
Diamond Executive Travel ( Bridgend ) Limited will accept any cancellation made as long as there is at least 24 hours notice before the journey pick up time. In the event of any cancellation within this time period then there will be a £10.00 or 10% (whichever is higher) administration / transaction charge. All cancellations must be made via an email to which you will receive confirmation by us. In the event that you do not receive an email from Diamond Executive Travel ( Bridgend ) Limited confirming the cancellation, then it must be taken that we have not received your cancellation email.
In this case please call us on 01656 76 76 76.
Refunds will not be issued in the following circumstances :
No refund is made if the passenger does not show up for pre-paid journeys.
No refund is made for cancellation of a booking on the day ( within 24 hours of travel )
All other circumstances where a refund may be possible should be addressed directly with Diamond Executive Travel ( Bridgend ) Limited.